Tech Support & Troubleshooting

ErgData

• Pairing PM5 to Ergdata
• My workouts are not being saved in ErgData and sent to the Logbook
• I forgot my logbook username or password

BikeErg

• My BikeErg makes a knocking sound when pedaling

RowErg

• My RowErg machine doesn’t have enough resistance
• I am experiencing Complete Loss of Resistance while rowing
• Black Residue on Monorail
• My seat is bumpy and/or making clicking sounds when I row
• Chain is skipping and/or running roughly
• Handle Hangs Loose

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PM5 Issues

• My monitor is dead/unresponsive
• My PM5 is not turning on and the LED is blinking red
• How do I update my firmware?
• My PM5 is displaying error: Sensor wire is damaged
• My PM5 is displaying Hard Fault Error
• My PM5 monitor is stuck on Zero

Common Error Codes

• My PM5 is displaying error code 24290
• My PM5 is displaying error code 22291
• My PM5 is displaying error code 22153
• My PM5 is displaying error code 12008
• My PM5 is displaying error code 2288
• My PM5 is displaying error code 2287

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